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LWP Overview

In 1996, a team of researchers led by Professor Janet Holmes began an innovative study of spoken communication in New 麻豆传媒高清 workplaces.

Two key aims of the LWP are to:

• Identify the characteristics of effective workplace communication
• Explore possible applications of the findings

The LWP team began collecting recordings of workplace interactions in four government organisations. This was extended in the late 1990s to include other white-collar workplaces outside the government sector, as well as factories and small businesses. In the years since we have also recorded interactions in hospital settings, IT organisations, publishing companies, building sites, eldercare facilities and in service settings.

Over the years we have studied many aspects of workplace talk, both transactional (such as decision making and the way people give of directives) to relational (for example social talk and humour). We have explored gender, culture, leadership and professional identity and continue to examine new settings and issues. Summaries of some of our areas of research can be found here: https://www.wgtn.ac.nz/lals/centres-and-institutes/language-in-the-workplace/research

Data from the LWP project was used to develop materials for a course teaching pragmatics to skilled migrants. In turn migrants from the course became the focus of our research. Migrants provided classroom data as well as recordings as they completed workplace internships. Insights from this data collection have been used to develop resources for both migrants and employers in New 麻豆传媒高清.

Some of these resources can be .

Methodology

Volunteers in each workplace we have collaborated with have recorded everyday interactions. For some this included formal meetings, one-to-one discussions between project team members, and even telephone calls or morning teas.

For others recording involved interactions as they carried out physical work on the factory floor or on a building site, or again as they took a break. With more recent service settings, brief interactions with members of the public make up the majority of the encounters as staff receive and provide food and drink orders, or answer other questions.听

Meredith Marra

Meredith is the Director of the Project. Her research interests include a range of aspects of the discourse of meetings as well as the uses and functions of humour in workplace interactions. Meredith has also completed her PhD thesis entitled听Decisions in New 麻豆传媒高清 Business Meetings: A Sociolinguistic Analysis of Power at Work.

Janet Holmes

Janet is the Associate Director of the Project. She has been involved in all aspects of the Project's work, including research design and supervising data collection, as well as data analysis and writing. Janet's own particular areas of interest include the use of听听and听听in workplace communication, the construction of professional identity, the language of听, leadership and communication and the role of听听in workplace relationships and interaction.

Bernadette Vine

Bernadette is Corpus Manager of the Archive of New 麻豆传媒高清 English, which includes management of the processing,听, archiving and databases for the Language in the Workplace Project. She has also completed her PhD entitled听Workplace Language and Power: Directives, Requests and Advice听and authored a book based on this title.